Everything you want to know about personalization, delivery, returns, materials, sizes, and gifts. Is your question not listed here? Email us at support@ameliajewellery.co.uk
On the product page of every personalized piece of jewelry, you will find a field to enter the engraving or message, right above the "Add to cart" button. Enter your text there before ordering — the personalization will be automatically added to your order.
All jewelry with "engraving" or "personalized" in the name, such as the Knuffelring and our engraved bracelets and necklaces. You can recognize them by the text entry field on the product page. Are you unsure if a specific piece of jewelry can be engraved? Send us an email at hallo@ameliasieraden.nl.
Usually a name, initial, date, or short personal message. The engraving is placed on the inside of rings and on the back of pendants and charms, so the jewelry itself remains beautiful.
Yes, you can have all of that: a name, initials, a date (for example, a birth or wedding date), or a short piece of text like "forever" or "mom & me".
That depends on the piece of jewelry — for the Knuffelring, for example, it is a maximum of 16 characters. You can always see the maximum number of characters for your item directly below the entry field on the product page.
Standard letters, numbers, and punctuation marks always come out well. Would you like to have a heart, symbol, or other sign engraved? Please contact us at hallo@ameliasieraden.nl, and we will check what is possible together.
Please contact us as soon as possible via hallo@ameliasieraden.nl or WhatsApp (+31 6 45270675). Because we process personalized orders quickly, we can only make changes as long as the engraving has not yet started.
After ordering, you will receive an order confirmation email where the text you entered is shown exactly as you typed it. Check this confirmation carefully: we will engrave exactly what is stated there.
Yes. We engrave exactly the text you enter, including spelling and spaces. Please check your entry extra carefully before checking out — unfortunately, we cannot take responsibility for typos in the engraving.
Certainly, just enter the recipient's address as the delivery address when checking out.
Within the Netherlands, 1 to 3 business days; to Belgium, 2 to 5 business days. During holidays and busy periods (such as Mother's Day, Father's Day, and Black Friday), this may be slightly delayed.
Personalized jewelry also follows the same delivery time: 1 to 3 business days in the Netherlands and 2 to 5 business days in Belgium. We make every piece especially for you, so in a busy period, it is best to count on some extra time.
Yes — if you order before 4:00 PM on a business day, we will ship your order the same day, and you will usually have it the next day (within the Netherlands).
Below €45, we charge a small shipping fee at checkout. Shipping within the Netherlands is completely free for orders of €45 and over.
Shipping within the Netherlands is free for orders over €45.
As soon as your order has shipped, you will receive an email with a clickable tracking link. You can use this to see exactly where your package is located.
First, check the tracking link in your shipping email. If you don't see any updates, or if it is taking longer than expected, email us at hallo@ameliasieraden.nl or send us a message via WhatsApp (+31 6 45270675), and we will look into it for you.
Please contact us at hallo@ameliasieraden.nl with your order number. We will investigate the status of the package with the carrier and provide a suitable solution.
Yes, non-personalized items can be returned within 14 days of receipt, provided they are unused and in original condition.
No. Because these items are made specifically for you (e.g., with a name, date, or message), personalized jewelry cannot be returned or exchanged — unless there is an error or defect on our part.
14 days from the moment you received the order.
Email us at hallo@ameliasieraden.nl or use our contact form to request a return form. Send the item back together with the completed form and a Track & Trace code — once we have received and checked it, we will refund the purchase amount within 5 business days.
Take a photo of the jewelry and the packaging and email it to hallo@ameliasieraden.nl with your order number. We will always resolve this for you with a replacement or a refund.
If the engraving does not match what you ordered, that is a mistake on our part. Email us with a photo and your order number at hallo@ameliasieraden.nl, and we will fix it for you free of charge.
Please contact us as soon as possible via hallo@ameliasieraden.nl or WhatsApp. If your order has not yet entered production or been shipped, we will be happy to cancel it for you free of charge.
Most pieces are made of high-quality (surgical) stainless steel, often finished with an 18K gold PVD coating or in 14K white-gold-look silver.
No, thanks to the high-quality PVD coating and the stainless steel, our jewelry does not discolor, even with daily use.
Yes, our jewelry is waterproof and sweat-resistant — you can shower, swim, and exercise without the color changing.
Yes, absolutely. Our jewelry is designed to be waterproof so you never have to take it off.
Yes, all our jewelry is hypoallergenic, nickel-free, and lead-free, and therefore suitable for sensitive skin.
A soft, dry cloth is usually enough. Avoid prolonged contact with perfume, chlorine, or harsh cleaning agents to keep the coating looking beautiful for as long as possible. You will find specific maintenance instructions on the product page for each piece.
Our engravings are durably applied into the metal and are resistant to daily wear, water, and washing. With normal use, the engraving will remain legible for many years.
That depends on the model: many of our rings are "one size" and fully adjustable, so you don't need to know the size in advance. For rings sold in fixed sizes, you can easily measure it yourself with a strip of paper — wrap it around your finger, mark where the ends meet, and measure the length in millimeters. You can always see the available size selection on the product page itself.
A large portion of our rings are indeed fully adjustable and therefore "one size, always fits" — ideal as a gift. On the product page, you can see immediately whether a ring is adjustable or comes in fixed sizes.
Most of our bracelets are adjustable (approx. 17.1–20.8 cm) with a sliding or knot closure, meaning they fit almost every wrist. For fixed sizes, we use a base size of 16 cm with approx. 3 cm of leeway for women, and for men, sizes 19, 21, and 23 cm. Do you need a larger or smaller size? We would be happy to make that especially for you — just send an email to hallo@ameliasieraden.nl.
Measure loosely around your wrist with a measuring tape or strip of paper, just below the wrist bone, and then measure that length with a ruler. Because our bracelets are adjustable, you usually have some leeway — an exact measurement is not required for most models.
Measure your wrist where you want to wear the bracelet, add 1 cm for leeway, and compare that length with an existing bracelet using a ruler.
This varies by model; many of our necklaces have a base length of approx. 39 cm with a 5 cm extension piece, so you can adjust the length yourself. The exact length is always stated in the specifications on the product page.
Yes, every piece of jewelry is delivered as standard in a neat gift package, and for most products, this includes a meaningful card (this is stated on the product page). Would you like to make it even more special? Then you can choose a luxury gift package or a gift ball with a rose. The possibilities are endless — feel free to email us at hallo@ameliasieraden.nl, and we would be happy to think along with you about the perfect packaging for your gift.
Yes, every piece of jewelry comes standard with a card in the package. Would you like to add your own personal message to it? This can be done for a small additional cost of €4.99 — send your desired text to hallo@ameliasieraden.nl and we will adjust the card text entirely for you.
That depends on the product — whether a card is included is always stated on the product page. For earrings, for example, there is no card included by default. If you would like one anyway, just email us at hallo@ameliasieraden.nl and we will add the requested card for you.
Yes, simply enter the recipient's address as the delivery address at checkout. The package will then arrive directly to them.
No, we deliberately do not include prices in the packaging, so you can have the jewelry delivered directly as a gift without any worries.
Yes, for many products you can upgrade to a luxury box (including a mahogany gift box with LED lighting) or a rose gift ball when ordering. Is the mahogany box not listed as an option for your product? Then you can always order it separately via our mahogany LED gift box.
Our team is happy to help, including on weekends and outside office hours.