Refund and return policy
Returns
You can return your order up to 14 days after receipt. Once we have received
and checked your return, we will refund the purchase amount to your account
within 5 working days.
Excluded from return
- Custom-made or personalized products (for example, with an engraving, a
personal message, or a name) cannot be returned or exchanged, as these are
made especially for you.
- Opened or damaged luxury gift packaging and other packaging materials
cannot be returned.
Easy returns in 3 simple steps
Step 1: Contact us via hallo@ameliasieraden.nl or our contact form to request
a return form. Then, fill it out completely.
Step 2: Send your order
Send the items along with the completed return form to the address on the
return form. Make sure you provide the package with a Track & Trace code.
As the sender, you are responsible for the return shipping costs.
Step 3: Receive the purchase amount in your bank account
As soon as we have received and checked the package, we will refund the
purchase amount to your bank account within 5 working days.
Please note: to be eligible for a refund or exchange, the returned
product must be in its original, unused condition, without signs of use. We
reserve the right to refuse returned items if there is suspicion that the
items have already been used or have been damaged through no fault of our
own.
Questions about your order?
Do you have questions about your order? You can always contact us,
even on the weekend.
